Privacy policy

Hotel Crowne Plaza Belgrade is committed to protecting your privacy and the security of your personal data. This Privacy Policy explains what information we collect, how we process it, and for what purposes we use it, in accordance with the applicable laws of the Republic of Serbia and international data protection standards.

What data we collect

• We collect information that you voluntarily provide to us or that is generated through the use of our website, including:
• basic contact details (first name, last name, e-mail, phone number),
• information about reservations and stays,
• technical data and website usage data (IP address, cookies, device type, browser).

How we use the data

We use the data exclusively for the following purposes:

• processing reservations and providing hotel services,
• communicating with guests and responding to inquiries,
• improving the quality of services and user experience,
• administrative, security, and legal obligations.

Data storage and protection

We keep your data only as long as necessary to fulfill the stated purposes, applying appropriate technical and organizational protection measures.

Data sharing

Data is shared exclusively with trusted partners and services that support the hotel’s operations (e.g., reservation systems), and only to the extent necessary for providing services. We never sell your data to third parties.

Your rights

You have the right to access, correct, restrict the processing of, and delete your data, as well as the right to withdraw your consent at any time.

For any questions regarding privacy, you can contact us at: info@crownplaza.rs